It’s not always easy to know which bank will meet our individual needs, especially in regards to customer services and communication methods.
When looking into services for deaf people on bank’s websites, accessibility isn’t always easy to spot. Here are some tips for finding a deaf-friendly bank:
The majority of banks offer deaf people a range of communication methods, but they may not be accessible for people with all levels of hearing loss.
For example, Next Generation Text Service, Sign-Video Relay, Textphone and online chat facilities may be available, but these services are for customers who either knows sign language, has a textphone or has internet access at the time of calling.
I was recently in a situation with my previous bank that left me unable to communicate with this. Because of this, I’ve switched to a new bank with better accessibility.
I now have an account with my new bank to trial their services for deaf people. I will do this before switching all my accounts across. Hopefully, I can iron out any issues before committing to them permanently.
What suggestions do you have for finding a bank that is accessible? Let me know in the comments!