Alicia was very upset after her Phonak Roger Touchscreen was stolen because the technology helps her hear her teachers and classmates.
The Castro Valley community and Phonak community worked together to support Alicia and find a way to replace the hearing technology she lost.
“Without a Phonak, I couldn’t hear…this is the BEST DAY EVER!” Alicia told ABC13 news.
Alicia also took Leo the Lion with her throughout the rest of her adventure. Together they met many people including Sgt. Ray Kelly, who works at the local sheriff’s office, and Dion Lim, a reporter for ABC7 news.
HAPPIEST ENDING ♥️ Remember the deaf 7-year old girl who had her hearing devices stolen in a burglary? Not only did the @ACSOSheriffs jump in to help but @phonak surprised her BIG today! 📺 4pm @abc7newsbayarea 😊 https://t.co/jWFNYjVC7R pic.twitter.com/F3gj1lVuH2
— Dion Lim (@DionLimTV) April 19, 2019
After several days passed, the authorities found the 19-year-old who stole Alicia’s Phonak Roger Touchscreen. When he learned how this technology helps Alicia, he apologized to her explaining that he didn’t realize what the technology was.
“He [the thief] said he was very sorry,” Sgt. Kelly said to Alicia according to ABC13. “He said he took it because he thought it was a radio. He said he would have never stolen it if he knew it belonged to you. He admitted to his mistakes and maybe this is a turning point in his life and you made the difference!”
Alicia learned from this experience and her family was thankful for the support of their community. Overall, this experience turned out to finish with a happy ending for Alicia!
Learn more about the Phonak Roger Select here!